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Environment  |
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We operate an Environmental Management System accredited to ISO 1400I.
Our Project Management Plan for each site includes an environmental risk assessment procedure, which is used by the site team to identify the key local sensitivities and to develop appropriate mitigating measures. We also seek opportunities to maximise re-use of materials and to minimise off-site disposal, contacting the Scottish Environmental Protection Agency prior to the beginning of work on each project.
Site staff receive regular briefings on environmental issues, particularly those most relevant to their current project. When we act in a design capacity, environmental impact is an important consideration and, wherever possible, we seek to achieve positive benefit. As a contractor, we seek to contribute, through our customers, to an outcome that is sympathetic to the environment
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Client Relationships |
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The main thing that keeps customers coming back to Raynesway, is reputation. Our reputation is built on our ability to understand our clients' needs and to deliver accordingly.
Our repeat business rate lies in the range between 75% and 85%.
Raynesway Construction is committed to the principles of Continuous Improvement and the delivery of Best Value for our Clients.
To improve performance, it is of course necessary to measure it. We invite our Clients to take part in a Post-Contract Performance Appraisal at the end of each project.
These are informal interviews with a senior member of our staff, who was not directly involved in the project.
Feedback from these appraisals is invaluable in assessing our position, making changes and in giving our staff an external perspective on our performance.
Here are some of the comments our clients make about us:
"Very, very good. Without doubt the best contractor we work with. Would have Raynesway doing everything if we could. Raynesway are about as good as it gets"
"First class!"
"Best contractor we have dealt with. Trust was established at an early stage and this has benefited us." "A pleasure working with the Raynesway Team"
"The overall service received by Raynesway was very good. The personnel were interactive, proactive, got on with the job in hand and kept the whole team informed at all times. This is why we liked dealing with Raynesway."
"Very positive"
"Excellent in every respect and a refreshingly enjoyable change from what we have been used to from other contractors." The best project I have worked on in over 30 years in the construction industry."
"Totally satisfied. I would use Raynesway for all of our projects if allowed to."
"The best-managed job we have ever been involved with, in cost, performance and relationships. The project went as well as we could possibly have hoped for."
"An extremely capable contractor that is excellent at dealing with difficulties that others might be inclined to shy away from."
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